§ 01Email us
One address, read by a person
No contact form, no ticket number, no chatbot. We reply within 2 working days, usually sooner.
To get a useful answer in one round, include the email address you ordered with and your Shopify order number if your question is about a purchase.
§ 02What to write about
- A file that will not open or will not calculate. Send a screenshot and tell us which program and version you are using. See Refunds, § 06.
- A download link that never arrived. Check your spam folder first, then write and we will send it by hand.
- Which tier or split to choose. Ask before you buy, not after — we would rather spend five minutes advising you than process a refund we do not owe.
- Keeping your 14-day withdrawal period. See Refunds, § 04; we will take the order manually.
- A commercial licence to use our files with paying clients.
- Privacy requests under the GDPR. See Privacy, § 08.
- A security problem. Tell us before you tell the internet.
§ 03Company details
- Trading name
- Just Wanna Train
- Registered name
- «BEDRIJFSNAAM ZOALS INGESCHREVEN BIJ DE KVK»
- Address
- «STRAAT EN HUISNUMMER», «POSTCODE EN PLAATS», The Netherlands
- Chamber of Commerce
- «KVK-NUMMER»
- VAT number
- «BTW-IDENTIFICATIENUMMER»
- «E-MAILADRES»
We are an online business. The address above is our registered address for correspondence; there is no shop to visit and no stock to collect.
§ 04If you have a complaint
Write to the address above and say plainly what went wrong. We answer every complaint ourselves, within 2 working days.
If we cannot reach an agreement, you may use the European Commission’s online dispute resolution platform at ec.europa.eu/consumers/odr, or go to the competent court. See Terms, § 15.